numbers for people.

Reporting time spent on PagerDuty incidents with notes (code sample)

I was talking with a PagerDuty customer, and they track how much time they spend responding to an incident with a simple string like “30m” or “2h” in a note on the incident.

That makes it fairly easy with our API (and PDJS) to pull and sum all the time spent on incidents. Here’s a script that pulls out all the notes mentioning times from incidents on my “webdemo” account for September 15th, 2014. (All the data is fake, of course).

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